D3 Custom Cabinets Order Online Made in Canada Millwork Terms Conditions

Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEB SITE. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, DO NOT ACCESS AND/OR USE THIS WEBSITE. YOUR USE OF THIS WEB SITE, AND YOUR PLACEMENT OF ANY ORDER, CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THE FOLLOWING TERMS AND CONDITIONS.

IF YOU ARE UNSURE OF THE PROPERTIES OF THE PRODUCT, WE HIGHLY RECOMMEND ORDERING A SAMPLE BEFORE PROCEEDING WITH YOUR ORDER. SAMPLES ARE AVAILABLE FOR PURCHASE THROUGH THE WEBSITE. ALL SALES ARE FINAL THERE ARE NO REFUNDS, EXCHANGES OR RETURNS OF ANY KIND.

NOTE THAT THE PRODUCTS OFFERED THROUGH THE WEBSITE ARE STRICTLY FACTORY PICKUP AND SUPPLY ONLY. INSTALLATION OR DELIVERY IS NOT INCLUDED.

Sales and Customer Service

All Orders must be placed on our online website. No exceptions.

All communication must be submitted via email to info@d3customcabinets.com. Telephone support is not available for sales, customer service, and warranty related requests.

Finished Cabinet Sides, Colour Variations and Grain Matching

Wood is a natural product. As such there can be variations from tree to tree and finished panel to panel. These natural variations are not considered defects, but marks of authenticity. Each substrate can accept finishes differently. Consequently slight variation in colour and texture should be expected from different batches/orders. While we strive for consistency we do not guarantee exact matches between components and/or different orders including warranty and replacement work.

Custom grain matching (laying out components so grain runs continuously across all panels) is not available and is not guaranteed under any circumstance.

Unless specified in our dealer level catalogue, all cabinet sides have exposed fasteners. Additional panels must be purchased to cover fasteners and complete the installation. When ordering from the dealer catalogue note that the interior finish of integrated finished ends will match the selected exterior finish not the interior of the cabinet box.

What's Included in Your Order?

Your cabinets ship either fully assembled or packed flat. They include all required hinges, hinge plates, drawer guides, shelf pins, door bumpers etc. Please note we do not include the handles/knobs/pulls with any of our cabinets. You need to purchase these locally and drill on site as required.

If your order is flat packed, we include all screws required for cabinet assembly. However we do not include screws for installation (i.e. mounting cabinets to walls) or final drawer front securing screws.

Installation screw cover caps, extra edgebanding (unglued), and additional sheet materials are all available as separate items in our catalogue and should be ordered on an as needed basis.

Placing Your Order

Orders must be placed through our online web portal. No written, fax, Email or phone orders are accepted.

We currently do not offer design consultation services or review client provided drawings.

Once an order is submitted, D3 will send back standard component drawings for your approval. It is the client’s responsibility to review and approve these drawings in a timely manner (2 business days), authorizing D3 to proceed with fabrication.

Any change requests will be processed and revised drawings resubmitted for approval. The production completion date may be delayed if the approval process takes longer than 5 business days from initial confirmation drawing submission.

Orders must be approved in their entirety and any changes must be reflected in the confirmation drawings prior to final approval.

Payment

Payment is due in full prior to production commencing without exception. Once orders are approved, there are no refunds and all sales are final.

As this is a fully custom made cabinet product line, components cannot be recycled, reused or resold to other customers once production starts.

Production Lead Time

An estimated production completion date will be given when the order is sent back for confirmation.

Production lead times vary from week to week. All lead times given are “estimates” and never guaranteed under any circumstances. Current estimated lead times are available on our website.

Shipping and transportation times are not included in production lead time.

Changes to Orders

Orders can be changed/modified 48 hours from the time of initial submission. Changes can only be submitted by emailing info@d3customcabinets.com Changes will require a resubmittal of the confirmation drawings. The revised drawings must be approved to complete the change order. Multiple revisions (i.e. more than a single revision) will be charged at $50/revision. The original estimated lead time may also be adjusted in accordance with the scope of the order changes.

Once the order is approved (i.e. the customer has authorised us to proceed with fabrication), the order cannot be changed, modified, cancelled, batched or added to in any way. This includes combining new orders with orders in production.

Cancellation

Orders can be cancelled 48 hours from the time of initial submission. After 48 hours a $250 cancellation fee will apply. As this is a custom made product, confirmed orders (i.e. signed by the customer) cannot be cancelled or modified as we cannot resell/reuse the product for other customers). Cancellations must be emailed to info@d3customcabinets.com

Return & Refund Policy

D3 Custom Cabinets does not accept returns on custom made products under any circumstance. The products are unique to each order and as such they cannot be restocked or re-sold to another customer.

Refunds are not available for custom made products.

Back Orders & Substitutions - Hardware/Materials

Due to industry-wide hardware and material shortages, substitutions in hardware/material may be made without notice of similar or better quality replacements.

Some orders may ship incomplete. Back orders will be shipped as soon as the item(s) are available to us. D3 Custom Cabinets is not responsible for costs/delays associated with back-ordered products nor the added cost of separate shipments due to the backorder.

Freight and Order Pickup

D3 will provide a shipping manifest that includes weight and cubic feet dimensions for your order. It is the customer’s responsibility to arrange timely pick-up of the order from the D3 warehouse. Additionally, the customer is responsible for providing their preferred carrier all necessary documentation and instructions for delivery.

Pickup is available from 8AM to 4PM PST Monday-Friday (except holidays). Shipments will not be released without confirmation of the D3 order number.

Your order will be placed conveniently in our loading area. The customer is responsible for loading the order onto their vehicle and securing the load. D3 is not responsible for any damage occurring during loading and transportation. D3 employees are not permitted to assist in loading.

Orders must be picked up within 3 business days of notification of completion. Orders not collected, will be subject to storage and handling fees. $250/week storage or any part thereof, 1 week minimum as well as a $250 handling fee.

Packaging materials such as pallets, cardboard, plywood, plastic wrap and foam are to be recycled/discarded by the customer at their expense.

Storage and Handling

Wood is a natural product and can be highly susceptible to changes in moisture and temperature. D3’s product line is constructed exclusively for interior applications and should never be stored outside. It is the customer’s responsibility to protect the order from damage (heat, cold, moisture, blunt force trauma etc).

Interior storage must be climate controlled within a temperature range of 5 degrees and 15% humidity maximum variance. See chart below for optimal conditions. Storage of the product for any period of time outside this range will void the manufacturer's warranty.

Geographical Location	Optimum Moisture Content	Optimum Relative Humidity
Alberta, Saskatchewan, and Manitoba in Canada	4-9%	20-50%
Dry Southwestern U.S.	4-9%	43-70%
Damp Southern Coastal areas of the U.S. and Canadian Eastern Coastal Provinces	8-13%	43-70%
Most of U.S. and Canada	5-10%	25-55%

Please note that palletized cabinets, while wrapped in plastic, are NOT waterproof and should be brought indoors immediately.

Contents of the order should be fully unwrapped and checked immediately against the provided packing slip. Any discrepancies and/or manufacturing defects must be reported within 72 hours of pickup along with supporting documentation (Photos, cabinet ID Numbers, Job references) to info@d3customcabinets.com

Shipments are considered fulfilled as ordered and any replacement requests received after 72 hours will be considered a new order.

Damages in Shipping

D3 carefully packages all orders using appropriate packaging materials to protect each item during transportation.

Should any damage during transportation occur, a replacement order must be placed by the customer through the web portal at the customer’s expense. In the event of any damage during transportation, do not refuse the shipment. D3 will not accept any returned orders for any reason. Please contact your freight carrier directly for their damage claims policies.

Pricing Changes

We may update our pricing from time to time. While we aim to provide as much notice as possible, we reserve the right to change prices without notice.

Customization

If an item in the catalogue doesn’t meet your requirements, we would be happy to customize it for you. Write what you would like in the comments section and we will update the confirmation drawings accordingly. Note that the pricing will be adjusted after the initial order submittal in these situations. The cost varies on the requirements of the specific modification (time and materials) plus a $50 processing fee per custom item, i.e. adding a custom shelf to a cabinet might be $120 in materials and labour. So the added cost would be $120 + $50 = $170.

WARRANTY

D3 CUSTOM CABINETS MUST BE NOTIFIED OF ANY WARRANTY CLAIMS WITHIN A MAXIMUM OF 7 DAYS FROM OCCURRENCE; FAILURE TO DO SO WILL VOID WARRANTY.

Limited Lifetime Warranty (Hardware) D3 Custom Cabinets warrants its lift systems, hinges and/or drawer runners, contained in this product, but not the product itself, against defects in material and workmanship for as long as the original purchaser owns the home. These warranties are not transferable to subsequent owners.

Limited Lifetime Warranty (Hardware)

D3 Custom Cabinets warrants its lift systems, hinges and/or drawer runners, contained in this product, but not the product itself, against defects in material and workmanship for as long as the original purchaser owns the home. These warranties are not transferable to subsequent owners.

D3 Custom Cabinets will send the original consumer purchaser, without charge, new hardware to replace any defective hardware subject to this warranty. This warranty is a warranty of replacement only. Shipping and all costs associated with removal/replacement of components/disposal are not included.

D3 Custom Cabinets specifically does not warrant removal of the defective hardware nor installation of the new hardware. This warranty does not cover hardware which has been incorrectly installed, exposed to excessive loads or otherwise used in any manner contrary to its intended purpose. In the event the defective hardware is obsolete or has been discontinued, D3 Custom Cabinets reserves the right to replace the defective hardware with a current offering. No guarantee of interchangeability is offered.

Weight capacity for the drawer system offered by D3 Custom Cabinets is a maximum of 40KG dynamic load and/or a maximum width of 36”.

All accessories carry a one year warranty from the original product manufacturer, not D3 Custom Cabinets. Installation fees are not included.

5 Year Limited Warranty (Cabinets & Cabinet Components)

This limited warranty applies to the original purchaser only and is not transferable. The warranty period is (5) years from the date of purchase. This warranty applies to defects in material and workmanship under normal use only, and does not include damage by others (including shipping, handling, installation, improper storage, water/moisture exposure, excessive heat/cold exposure, accidents, acts of God or natural disasters etc). Shipping and all costs associated with removal/replacement of components/disposal are not included.

Cabinets and millwork purchased through D3 are only designed for interior, residential applications within Canada and should not be used in a non-climate controlled environment. Use/storage of our product in exterior, commercial, institutional applications voids all warranty.

This warranty does not cover minor issues that can be reasonably addressed by the customer on site including, but not limited to, cleaning glue residue, minor cabinet alignment, minor chips in adjustable shelf holes and door/drawer adjustment.

In the event that the defective cabinet components are obsolete or have been discontinued, D3 Custom Cabinets reserves the right to replace the defective components with a current offering. No guarantee of interchangeability is offered.

What Qualifies as a Defect?

To be considered for warranty replacement, components must have blemishes, scratches and/or dents that expose the core of the material (ie MDF, Particle board or Plywood) on the cabinet components within the following criteria:

Cabinet Panels/Door/Drawer Fronts

Door Face: defects larger than 1/8” in diameter or length
Door Back: defects larger than 1/4” in diameter or length
Edges: When applying the edgetape there may be a pronounced seam where the edgebanding and the face of the door meet. This seam may be discoloured, sharp, or have irregular pitting and possible chipped edges. Only defects that expose the core (MDF or Particle Board) of the door will be covered under warranty.

Visible Cabinet Components (Cabinet Interiors)

Cabinet interior: defects larger than 1/2” in diameter or length
Drawer interior: defects larger than 1/2” in diameter or length
Note: When using plywood and/or other natural finishes, traits such as; discolouration, pitting, scratches under finish, streaking, over sanding, finish build-up, etc, may occur and are not covered under warranty for replacement.

Non-visible Cabinet Components

Including but not limited to: Backs/Sub Front/Bottoms of drawers, exterior of the cabinet that is covered by panels, countertop etc. i.e. all those components which would not be seen in a typical installation. No defect of any size will qualify for warranty/replacement.

Warping/Twisting

As seasons change, the relative temperature and humidity of your cabinetry will vary. Consequently, warping may occur. To test for warping/twisting, carefully place the face of the door on a completely flat surface. If any corner of the door is more than 3/16” (5mm) off the surface, the door (excluding the size exceptions above) qualifies for warranty replacement.

In addition, please note that:

Doors and panels over 24” wide and/or over 60” tall are not warranted for warping, bowing, twisting, or damage in shipping.
Drawer fronts over 36” in width are not warranted for warping, bowing, twisting, or damage in shipping.

Painted Products

Painted finishes are susceptible to discolouration as they age and through exposure to natural light, acids (household cleaners, Lemon juice, coffee etc.) and other airborne particles (such as cooking oils, grilling, tobacco smoke, candle and fireplaces)

These colour variations are considered to be the nature of the material in relation to their environmental exposure and are not covered under this warranty.

Paints are sprayed by hand which can result in minor variations in colour/texture of the product from one batch to another batch of paint. Due to the varying nature of the finish as it ages and possible variance during production, we do not offer any guarantee that any repainted or replacement parts will be a 100% match to the adjacent cabinetry.

All products ordered as “Prime Only” are not covered under the warranty. Gouges, dents, dings, primer build-up, and grain defects must be filled and sanded by the customer prior to application of finish. Unfinished materials must be finished within (10) days of receipt in order to maintain the integrity of the parts.

Our paint is a catalysed conversion varnish that chemically bonds to the substrate and hardens as it cures. Cure time is approximately 30 days from application. It is critical that painted components are handled with extreme care and attention during the curing period.

We reserve the right to change finish formulations without prior notice.

Reminder: After the product is shipped, any damage by others is not covered under this warranty.

Edgebanding and Laminated Products

Occasionally there may be glue residue or a minor imperfection in the PVC edge banding. In addition, painted doors may have some colour/sheen variation between the PVC edge banding and the painted cabinet doors. These imperfections are not considered defects and are not covered under this warranty.

When laminate is applied, a slight shadow line of the laminate will be visible. This is caused by the polishing of the phenolic layer of the material and is unavoidable. This is not considered a defect and is not covered under this warranty.

Additional Terms

D3 Custom Cabinets reserves the right to approve or deny warranty/damage claims in all cases. Standard lead times may apply due to material availability. Remakes are not redeemable for cash value.

This warranty covers only parts and materials supplied by D3 Custom Cabinets. It does not cover costs for removal or installation of countertops, plumbing fixtures, damage during reinstallation, appliances or related materials, or labour costs. D3 Custom Cabinets cannot be held responsible for replacement products that may not exactly match installed products.

Under this warranty, D3 Custom Cabinets liability is limited to the net invoice price of the pieces as sold by us. There are no other warranties of any kind, expressed or implied.

Limitations

This is a parts-only warranty and is only valid in Canada. This warranty does not cover:

Labour, installation or transport costs.
Consequential or incidental damage or any damage or errors resulting from or related to the transport, removal, installation or use of product.
Faulty installation.
Environmental influences such as water, humidity absorption, mould, UV rays, light exposure or extreme temperature.
Incorrect storage, delivery, or handling.
Any altered, modified, or refinished product.
Normal wear and tear or misuse.
Any product moved from its original installed location.

Sales & Customer Service

Finished Cabinet

Orders